Healthcare chatbot aws10/27/2023 Clinicians are enjoying the integrated features of the platform in their electronic health record scheduling system. In addition, the team will be deploying screen sharing capabilities in its upcoming feature set release.įeedback for the tool has been very positive with patients liking the ease of use and no app installations required on their personal devices. The team has added support for the hospital’s 10 major patient languages, including translated platform content and integration into the hospital Interpreter Services system. Over the past two years, BIDMC has deployed the telehealth solution throughout the rest of its organization, with a daily telehealth volume of 300-400 visits. Building upon a successful telehealth foundation This allowed them to focus more on features, experience, and design of the application, which was built using the AWS SDK for Javascript, while deferring plans to eventually port the system over to the React framework. The team leveraged Amazon Chime SDK for infrastructure, Amazon Simple Storage Service (Amazon S3) for storage, and Amazon CloudFront for secure data transfers. The BIDMC team was able to leverage an architecture of AWS services that allowed them to move quickly with a cost-efficient and relatively low infrastructure footprint. Future capabilities, like screen sharing, were prioritized for later iterations.įigure 1 – Architecture diagram for an AI-powered telemedicine solution built upon AWS services It focused on core capabilities, like enabling both front and rear cameras on mobile devices and maximizing screen utilization for personal interaction. Once the proof of concept was built, BIDMC scoped and implemented a minimum viable product for go-live. This would allow for patients to join regardless of device, operating system, or technical capability and not change the workflow of the clinicians. Leveraging Amazon Chime SDK, the team was quickly able to demonstrate not only that such an app could be rapidly developed, but also that it could potentially integrate with existing scheduling platforms. Building out a secure telehealth platform within six weeksīIDMC and AWS, collaborating with AWS Health Partner Slalom Consulting, built a lightweight, clientless, and secure telehealth application, which would work across all mobile and web-enabled devices. In response, BIDMC needed to quickly stand up a pilot program to illustrate how a standardized video conferencing solution, built with the end-user experience in mind, could enable a provider to have improved oversight and security while connecting data to their internal systems. The move to telehealth became an unsupportable and onerous process for patients, clinicians, and BIDMC operations. COVID-19 spurs need for secure telehealth solution that is easy to use and supportĪs large swaths of appointments were converted from in-person to telehealth visits, BIDMC found their doctors were using a variety of video conferencing platforms to connect with their patients. Existing tools were difficult for patients to navigate and could not integrate with BIDMC’s existing clinical workflows and electronic health records. Specifically, BIDMC needed an effortless system for their 1,250 clinicians to use for telehealth. Beth Israel Deaconess Medical Center (BIDMC) in Massachusetts collaborated with Amazon Web Services (AWS) to rapidly build a telehealth solution to serve the needs of its ambulatory patients seen during the COVID-19 pandemic and beyond.įor providers to be able to meet with patients remotely, a single, supportable, scalable, secure, and easy-to-use telehealth system was needed. When the pandemic hit the United States in March 2020, many organizations needed suddenly to be able to operate remotely, including hospitals and academic medical centers. Blog guest authored by Venkat Jegadeesan, Jim Arrington, and Si Wong from Beth Israel Deaconess Medical Center
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |